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Refund & Returns Policy
At Bazaar Commerce, we want you to be fully satisfied with your purchase. That’s why we offer a clear and transparent returns policy.
1. Return Period
You have 30 days from the date of receipt of your product to request a return. After this period, we cannot offer refunds or exchanges.
2. Return Eligibility Conditions
To be eligible for a return, the item must meet the following conditions:
- Unused and in perfect condition
- In original packaging with all tags included
- Proof of purchase required
Returns will not be accepted for items that are used, damaged, or missing parts, unless the issue is due to an error by Bazaar Commerce.
3. Non-Returnable Items
For hygiene, safety, or customization reasons, the following items are not eligible for return:
- Personalized or custom-made products
- Personal care or hygiene items
- Hazardous, flammable, or regulated goods
- Perishable goods
- Gift cards or digital products
- Sale or discounted items, unless defective
How to Request a Return
4. How to Request a Return
To start a return, you must contact us first at [email protected]. We will provide the necessary instructions and, if applicable, a return label.
Returns sent without prior authorization will not be accepted.
5. Defective or Incorrect Products
If you receive a defective, damaged, or incorrect item, contact us as soon as possible. In these cases, Bazaar Commerce will cover the return shipping costs. You may be required to provide photos or proof of the issue to speed up the process.
6. Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. If you have not received your refund after this period, please check with your bank or payment provider before contacting us.
7. Sale Items
Sale or discounted items are only refundable if they are defective or damaged. No refunds will be issued for other reasons.
8. Exchanges
At Bazaar Commerce, we only replace items if they are defective or damaged. If you want a different item, you must return the original product and place a new order.
Shipping & Additional Terms
9. Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items. Shipping costs are non-refundable. If a refund is approved, return shipping costs may be deducted from the refund amount. For items over $75, we recommend using a tracked or insured shipping service. Return address will be provided upon authorization of your return request.
10. Gifts
If the item was marked as a gift, you will receive store credit in the form of a gift card. If it was not marked as a gift, the refund will be issued to the original purchaser.
11. Product Use
Bazaar Commerce is not responsible for misuse of the product. It is the customer’s responsibility to follow all provided usage and care instructions.
12. Legal Compliance
This policy complies with applicable consumer protection laws. For customers in the European Union, a 14-day withdrawal right may apply, except for legally exempt products (such as personalized or hygiene items).
13. Unclaimed or Undeliverable Shipments
If a customer fails to collect a package, refuses delivery, or provides an incorrect or incomplete shipping address resulting in the shipment being returned to Bazaar Commerce, the original shipping costs are non-refundable. Any return shipping or handling fees charged by the carrier may also be deducted from the refund. Refunds will only be processed once the returned package has been received and inspected.
For any questions about returns, contact us at [email protected].