THIS RETURN POLICY IS ONLY APPLICABLE TO ITEMS SOLD BY B'ZAAR JAMAICA
NB: Return Policies or Terms may differ for each Vendor / Store / Seller
If you are not satisfied with your product after you have received it, that is very unfortunate ? But you can just WhatsApp (if available) or send a message to the seller via their store page. If necessary send us (B’Zaar Jamaica) a message via our Support Page and we will find the best way to resolve your issue and satisfy your needs.
If we are unable to, our general return policy lasts 30 days (Return Policies or Terms may differ for each Marketplace Vendor). If 30 days have gone by since your product was purchased, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software/digital products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within the specified amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your debit/credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via our Support Page.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a message via our Support Page, and we will provide the return address for the items to be shipped back to.
Return Shipping:
To return your product, you should send your product to the mailbox address / location we provide after contact.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item valued over J$5,000 JMD, you should consider using a trackable shipping service or purchasing shipping insurance (if available). We cannot guarantee that we will receive your returned item.